Privacy Policy

BIOBLEND SOLUTIONS LTD — GLOBAL WEBSITE LEGAL POLICIES & INTERNATIONAL TERMS & CONDITIONS OF SALE / EXPORT COMPLIANCE MANUAL

Version: 1.0 Effective Date: 10 July 2026 Document Classification: Official Corporate Legal Document Prepared For: Bioblend Solutions Ltd Applicable Markets: Kenya, Africa, Europe, Middle East, Asia, North America, Australia & New Zealand

1. Cover Page

Company: Bioblend Solutions Ltd Business Activity: Manufacturing and International Supply of Hygienic Drinking Straws and Related Packaging Products

Products Covered:

Premium PP Hygienic Drinking Straws
Individually Wrapped Drinking Straws
PLA Biodegradable Straws
PE Drinking Straws
Milkshake Straws
Bubble Tea Straws
Smoothie Straws
Flexible Straws
U-Straws
Custom Printed Straw Wrappers
OEM & Private Label Manufacturing Solutions

Registered Office / Manufacturing Facility Bioblend Solutions Ltd Six Fold Business Park, Godown No. 06, Juja Farm Road Kiambu County, Republic of Kenya

Website: www.bioblendsolutions.com Email: [email protected]

This document establishes the legal framework governing:

Website usage
Customer relationships
International sales
Export transactions
Product supply agreements
Data protection
Intellectual property
Commercial relationships with distributors, wholesalers, retailers, hotels, restaurants, beverage companies and importers worldwide

2. Document Control

Item	Details
Document Name	Global Website Legal Policies & International Terms of Sale
Company	Bioblend Solutions Ltd
Document Version	1.0
Effective Date	10 July 2026
Document Owner	Management of Bioblend Solutions Ltd
Review Frequency	Annual or when required due to legal/business changes
Applicable Law	Laws of the Republic of Kenya
International Trade Reference	ICC Incoterms® 2020

Purpose of This Manual

This manual provides a consistent legal framework for Bioblend Solutions Ltd when conducting business through:

Company website
Direct sales
Export transactions
International distributors
Wholesale customers
OEM customers
Private label customers
Corporate customers

The purpose is to establish clear responsibilities between Bioblend Solutions Ltd and its customers while supporting international commercial operations.

3. Revision History

Version	Date	Description of Change
1.0	10 July 2026	Initial issue of Global Legal Policies & Export Compliance Manual

4. Table of Contents

PART I – Corporate & Website Policies

Cover Page
Document Control
Revision History
Definitions
Company Information
Website Terms of Use
Privacy Policy
Data Protection Compliance
International Privacy Requirements
Cookie Policy
Intellectual Property Rights

PART II – Commercial Sales Terms

Product Information
Product Specifications
Samples and Approvals
Quotations
Pricing Policy
Currency and Exchange Rates
Taxes and Duties
Order Placement
Order Acceptance
Manufacturing Lead Times
Minimum Order Quantities Approved By Management
Order Changes and Cancellation

PART III – International Export Terms

International Sales Policy
Export Documentation
Incoterms® 2020
Shipping Terms
Delivery Obligations
Customs Clearance
Import Responsibilities
Transfer of Risk
Retention of Title
Payment Terms

PART IV – Product Quality & Customer Protection

Quality Assurance
Product Compliance
Food Contact Material Responsibility
Product Warranty
Inspection and Acceptance
Returns Policy
Refund Policy
Replacement Policy
Customer Claims Procedure

PART V – Corporate Compliance

Environmental Policy
Sustainability Commitment
Anti-Bribery Policy
Anti-Corruption Policy
Export Control Compliance
Trade Sanctions Compliance
Confidentiality Policy
Force Majeure

PART VI – Legal Provisions

Limitation of Liability
Indemnification
Dispute Resolution
Arbitration
Governing Law
Amendments
Contact Information

5. Definitions

For the purpose of this document:

“Company” means Bioblend Solutions Ltd, a company incorporated and operating in the Republic of Kenya.

“Customer” means any individual, company, distributor, importer, wholesaler, retailer, organisation or entity purchasing goods or services from Bioblend Solutions Ltd.

“Goods” means all products manufactured, supplied or distributed by Bioblend Solutions Ltd including but not limited to:

Plastic drinking straws
Biodegradable straws
Wrapped drinking straws
Customised products
Packaging materials

“Buyer” means the party purchasing products from Bioblend Solutions Ltd.

“Website” means the official Bioblend Solutions Ltd website and related online platforms.

“Order” means a written purchase request submitted by a customer and accepted by Bioblend Solutions Ltd.

“Quotation” means a commercial offer issued by Bioblend Solutions Ltd stating product details, pricing, quantities, delivery terms and validity period.

“Incoterms® 2020” means internationally recognised trade terms published by the International Chamber of Commerce (ICC) defining responsibilities between sellers and buyers.

“Export Customer” means any customer purchasing goods for shipment outside Kenya.

“Force Majeure” means circumstances beyond reasonable control including:

Natural disasters
War
Government restrictions
Port closures
Shipping disruptions
Epidemics
Industrial disruptions

6. Company Information

About Bioblend Solutions Ltd

Bioblend Solutions Ltd is a Kenyan manufacturing company specialising in hygienic drinking solutions and sustainable straw products for local and international markets. The company focuses on delivering safe, reliable and environmentally responsible products to customers across different industries.

Manufacturing Capabilities

Bioblend manufactures:

PP drinking straws
PLA biodegradable drinking straws
PE straws
Individually wrapped hygienic straws
Milkshake and smoothie straws
Customised OEM products

Industry Applications

Products are supplied for:

Beverage companies
Hotels
Restaurants
Cafés
HORECA sector
Supermarkets
Retail chains
Food service distributors
Private label brands

Business Philosophy

Vision To become East Africa’s most trusted manufacturer of hygienic and sustainable drinking straw solutions by delivering innovative products that protect consumer health, support environmental responsibility, and create lasting value for our customers and communities.

Mission At Bioblend Solutions Ltd, our mission is to manufacture high-quality, hygienic, and reliable drinking straw solutions using advanced technology, stringent quality standards, and sustainable manufacturing practices. We are committed to exceeding customer expectations through innovation, operational excellence, timely delivery, and exceptional service while contributing to a cleaner and healthier future.

Core Values

Quality Excellence — We maintain the highest standards in every product we manufacture to ensure consistent quality and customer satisfaction.

Hygiene & Safety — Consumer health is our priority. We follow strict hygiene, food safety, and quality control procedures throughout our manufacturing process.

Innovation — We continuously invest in technology, research, and product development to deliver innovative solutions that meet evolving market needs.

Integrity — We conduct our business with honesty, transparency, fairness, and accountability in every relationship.

Customer Focus — We listen to our customers, understand their needs, and provide reliable products and responsive service that build long-term partnerships.

Sustainability — We are committed to responsible manufacturing by promoting recyclable materials, reducing waste, improving resource efficiency, and supporting environmentally conscious practices.

Teamwork — We believe that collaboration, mutual respect, and continuous learning drive our success and strengthen our organization.

Continuous Improvement — We strive for operational excellence by continuously improving our processes, products, and services to deliver greater value.

Legal Status Bioblend Solutions Ltd operates under the laws of the Republic of Kenya and conducts international business according to accepted global trade practices.

SECTION 2 — Website Terms of Use, Privacy Policy, Data Protection, GDPR Notice, Cookie Policy & Intellectual Property Rights

7. Website Terms of Use

7.1 Introduction

Welcome to the official website of Bioblend Solutions Ltd (“Bioblend”, “Company”, “we”, “our”, or “us”). This Website Terms of Use policy governs access to and use of the Bioblend Solutions Ltd website, online platforms, digital content and related services. By accessing or using this website, you agree to comply with these terms and conditions. If you do not agree with these terms, you should discontinue use of this website.

7.2 Purpose of Website

The Bioblend Solutions Ltd website provides information regarding:

Company profile
Manufacturing capabilities
Product specifications
Hygienic straw solutions
Sustainability initiatives
Customer enquiries
Quotations
Business partnerships
Export opportunities

The website is intended primarily for business-to-business communication.

7.3 Acceptable Website Use

Users agree that they shall:

Use the website only for lawful purposes.
Provide accurate information when submitting enquiries.
Respect intellectual property rights.
Not attempt to damage, disable or interfere with website operations.
Not introduce viruses, malware or harmful code.
Not attempt unauthorized access to website systems.

7.4 Prohibited Activities

Users shall not:

Copy or reproduce website content without written permission.
Use company information for unlawful purposes.
Misrepresent themselves as representatives of Bioblend Solutions Ltd.
Use website information to compete unfairly with Bioblend.
Attempt to extract confidential business information.

7.5 Website Availability

Bioblend Solutions Ltd aims to maintain continuous website availability. However, the Company does not guarantee uninterrupted access due to:

Maintenance activities
Technical failures
Internet disruptions
Hosting problems
Events beyond Company control

7.6 Website Information Accuracy

Bioblend Solutions Ltd makes reasonable efforts to ensure website information is accurate. However:

Product specifications may change.
Packaging designs may be updated.
Availability may vary.
Prices may change without notice.

The website information does not replace official quotations, contracts or purchase agreements.

7.7 Third-Party Links

The website may contain links to external websites. Bioblend Solutions Ltd:

Does not control third-party websites.
Does not guarantee third-party information accuracy.
Is not responsible for external website content or privacy practices.

Users access third-party websites at their own risk.

8. Privacy Policy

8.1 Privacy Commitment

Bioblend Solutions Ltd respects customer privacy and is committed to protecting personal information. This Privacy Policy explains how the Company collects, uses, stores and protects personal data. The Company complies with applicable data protection requirements including:

Kenya Data Protection Act, 2019
Kenya Data Protection Regulations
Applicable international privacy principles where required

8.2 Information We Collect

Business Information

Company name
Business registration details
Industry information
Purchase requirements
Product preferences

Personal Information

Name
Job title
Email address
Telephone number
Business address
Contact details

Transaction Information

Quotations requested
Orders placed
Payment records
Delivery information
Customer communications

Technical Information

IP address
Browser type
Device information
Website activity
Access dates and times

8.3 How We Collect Information

Information may be collected through:

Website contact forms
Email communication
Telephone communication
Customer registration
Purchase orders
Distributor agreements
Business meetings
Online enquiries

8.4 Purpose of Data Processing

Bioblend may use collected information to:

Respond to enquiries
Prepare quotations
Process orders
Deliver products
Manage customer relationships
Improve products and services
Conduct business analysis
Communicate company updates
Meet legal obligations

8.5 Legal Basis for Processing

Personal information may be processed based on:

Customer consent
Contractual requirements
Legitimate business interests
Legal obligations

8.6 Sharing of Personal Information

Bioblend may share information only where necessary with:

Logistics providers
Shipping companies
Customs agents
Payment service providers
Professional advisers
Government authorities where legally required

Bioblend does not sell, rent or trade customer personal information.

8.7 Data Security

Bioblend implements reasonable safeguards including:

Controlled access systems
Secure storage procedures
Employee confidentiality obligations
Business information protection controls

However, no electronic transmission system can guarantee absolute security.

8.8 Data Retention

Personal information will be retained only for as long as required for:

Business operations
Contract management
Accounting requirements
Legal compliance
Dispute resolution

9. Kenya Data Protection Compliance

9.1 Compliance Statement

Bioblend Solutions Ltd recognises the importance of protecting personal data under the Kenya Data Protection Act, 2019. The Company commits to processing personal data according to the principles of:

Lawfulness
Fairness
Transparency
Purpose limitation
Data minimisation
Accuracy
Security
Accountability

9.2 Data Subject Rights

Individuals may request:

Access to their personal information.
Correction of inaccurate information.
Deletion where legally permitted.
Restriction of processing.
Withdrawal of consent.
Information regarding data processing activities.

9.3 Privacy Requests

Privacy requests may be submitted through: Email: [email protected]

The Company may require verification before processing requests.

10. International Privacy & GDPR Notice

10.1 International Customers

Because Bioblend supplies customers globally, personal information may be received from individuals located outside Kenya. Where applicable, Bioblend seeks to follow internationally recognised privacy principles.

10.2 European Economic Area (EEA) Customers

For customers located in the European Union or European Economic Area, Bioblend applies relevant GDPR principles where applicable. These include:

Transparent processing
Data protection safeguards
Purpose limitation
Rights of individuals

10.3 International Data Transfers

Where personal information is transferred internationally, Bioblend will take reasonable steps to ensure appropriate protection. Transfers may occur for:

Export transactions
Customer communication
Logistics coordination
International business operations

11. Cookie Policy

11.1 What Are Cookies?

Cookies are small text files stored on a user’s device when visiting a website. Cookies help websites:

Remember preferences
Improve performance
Analyse visitor behaviour
Enhance user experience

11.2 Types of Cookies Used

Bioblend may use:

Essential Cookies — Required for website operation.

Performance Cookies — Used to understand website usage and improve performance.

Functional Cookies — Used to remember user preferences.

Analytical Cookies — Used to understand visitor trends.

11.3 Managing Cookies

Users may control cookies through browser settings. Disabling cookies may affect certain website functions.

12. Intellectual Property Rights

12.1 Ownership

All intellectual property appearing on the Bioblend website belongs to Bioblend Solutions Ltd unless otherwise stated. This includes:

Company name
Logos
Trademarks
Product designs
Images
Technical information
Marketing materials
Written content

12.2 Protection of Company Assets

Unauthorised copying, distribution, modification, commercial use, or reproduction of Bioblend intellectual property is prohibited.

12.3 Customer Use Rights

Customers may use approved Bioblend marketing materials only for legitimate promotion of Bioblend products and with appropriate permission.

12.4 Confidential Information

Information shared during:

Quotations
Product development
OEM projects
Distributor agreements

shall remain confidential unless authorised for disclosure.

12.5 Brand Protection

Bioblend Solutions Ltd reserves the right to take appropriate legal action against misuse of its:

Brand identity
Product information
Designs
Confidential business information

SECTION 3 — Product Information, Specifications, Samples, Quotations, Pricing Policy, Currency, Taxes, Orders, Acceptance, Manufacturing Lead Times & Cancellation Terms

13. Product Information Policy

13.1 Product Overview

Bioblend Solutions Ltd manufactures and supplies hygienic drinking straw solutions for local and international markets. The Company’s products are designed for use in beverage, hospitality, food service, retail and industrial applications.

Products covered under these terms include:

PP Hygienic Drinking Straws
Individually Wrapped Drinking Straws
PLA Compostable/Biodegradable Straws
PE Drinking Straws
Milkshake Straws
Smoothie Straws
Bubble Tea Straws
Flexible Straws
U-Shaped Straws
Special Application Straws
OEM and Private Label Products

13.2 Product Applications

Bioblend products are suitable for:

Hotels
Restaurants
Cafés
Beverage manufacturers
Juice companies
Dairy companies
Fast food chains
Supermarkets
Catering companies
Food service distributors
Export distributors

13.3 Product Development

Bioblend Solutions Ltd continuously develops products based on:

Customer requirements
Market demand
Sustainability objectives
Manufacturing improvements
Regulatory requirements

Product designs and specifications may be modified to improve quality, performance or compliance.

14. Product Specifications

14.1 Specification Information

Product specifications may include:

Material type
Diameter
Length
Wall thickness
Colour
Packaging format
Printing requirements
Quantity per carton
Quantity per bundle
Individual wrapping options

14.2 Material Specifications

Products may be manufactured using:

Polypropylene (PP) — Used for clear drinking straws, premium hygienic straws, and general beverage applications.

Polylactic Acid (PLA) — Used for compostable straw solutions and environmentally conscious applications.

Polyethylene (PE) — Used where specific flexibility and application requirements are required.

14.3 Manufacturing Tolerances

Due to manufacturing processes, reasonable production tolerances may apply. Variations may occur in:

Colour shade
Weight
Dimensions
Packaging appearance

Such variations shall not constitute defects where products remain within agreed specifications.

14.4 Custom Products

For customised products including:

Printed wrappers
Private labels
Special colours
Custom sizes
Customer-specific designs

the customer must approve final specifications before production.

15. Product Samples and Approvals

15.1 Sample Requests

Customers may request samples before placing commercial orders. Samples may be provided subject to:

Availability
Shipping arrangements
Sample charges where applicable

15.2 Sample Approval

For customised products, customer approval may be required before mass production. Approval may include:

Artwork approval
Packaging approval
Colour approval
Technical specification approval

15.3 Customer Responsibility

Once approved, production shall proceed according to the approved specifications. Bioblend shall not be responsible for errors arising from customer-approved designs or specifications.

16. Quotation Policy

16.1 Issuing Quotations

Bioblend Solutions Ltd may issue quotations containing:

Product description
Quantity
Unit price
Currency
Taxes
Delivery terms
Payment terms
Validity period

16.2 Validity Period

Unless otherwise stated, quotations remain valid for the period mentioned in the quotation document. After expiry, Bioblend reserves the right to revise pricing due to:

Raw material changes
Currency fluctuations
Transportation costs
Market conditions

16.3 Quotation Limitations

A quotation does not represent a binding sales contract until:

Customer acceptance is received; and
Bioblend confirms the order in writing.

17. Pricing Policy

17.1 Pricing Basis

Prices may be quoted based on:

EXW Kenya
FCA Kenya
FOB Port of Loading
CFR Destination Port
CIF Destination Port
Other agreed Incoterms® 2020 terms

17.2 Price Adjustments

Bioblend reserves the right to revise prices where changes occur in:

Polymer raw material costs
Packaging material costs
Energy costs
Labour costs
Freight costs
Currency exchange rates

17.3 Taxes

Unless specifically stated otherwise:

Kenyan VAT may apply to domestic sales.
Export sales may be subject to applicable export tax regulations.
Import duties and destination-country taxes are the responsibility of the buyer.

18. Currency Policy

18.1 Accepted Currencies

Bioblend may quote and receive payment in:

Kenya Shillings (KES)
United States Dollars (USD)
Euros (EUR)
Other agreed currencies

18.2 Currency Risk

Where quotations are issued in foreign currency, exchange rate fluctuations may affect pricing. The final payable amount shall be based on the agreed quotation and payment terms.

18.3 Bank Charges

Unless otherwise agreed:

The customer bears charges from its banking institution.
Bioblend receives payment net of applicable bank deductions.

19. Taxes, Duties and Import Costs

19.1 Kenya Taxes

Domestic transactions shall be subject to applicable Kenyan tax requirements.

19.2 Export Transactions

For international shipments, the customer is responsible for:

Import duties
Customs charges
Local taxes
Import permits
Regulatory approvals in destination countries

19.3 Customs Compliance

Customers importing Bioblend products must ensure compliance with their local laws and regulations.

20. Order Placement

20.1 Purchase Orders

Orders should be submitted through:

Official purchase orders
Written confirmation
Approved business communication channels

20.2 Required Order Information

Customer orders should include:

Customer details
Product description
Quantity
Packaging requirements
Delivery address
Shipping requirements
Payment terms
Required delivery date

20.3 Minimum Order Quantities

Minimum order quantities may apply depending on:

Product type
Packaging requirements
Customisation requirements
Production efficiency

21. Order Acceptance

21.1 Acceptance Process

An order becomes binding only after:

Written acceptance by Bioblend Solutions Ltd; or
Confirmation of production commencement.

21.2 Right to Reject Orders

Bioblend may reject orders due to:

Production limitations
Material availability
Payment concerns
Regulatory restrictions
Customer credit issues

21.3 Order Confirmation

Order confirmation shall include:

Product details
Quantity
Price
Delivery terms
Payment conditions

22. Manufacturing Lead Times

22.1 Production Schedule

Manufacturing timelines depend on:

Order quantity
Raw material availability
Packaging requirements
Customer approvals
Production capacity

22.2 Custom Orders

Custom products may require additional lead time due to:

Artwork approval
Printing preparation
Special material requirements

22.3 Delays

Bioblend shall make reasonable efforts to meet agreed delivery timelines. However, delays caused by factors beyond reasonable control shall not constitute breach of contract.

23. Order Changes and Cancellation

23.1 Customer Changes

Requests to modify orders must be submitted in writing. Changes may affect:

Price
Delivery date
Production schedule
Minimum quantity requirements

23.2 Cancellation Before Production

Cancellation requests before production may be considered subject to:

Material commitments
Production preparation costs
Packaging commitments

23.3 Cancellation After Production Begins

Once manufacturing has started:

Cancellation may not be accepted.
Customer may be responsible for completed goods.
Customer may be responsible for committed raw materials and costs.

23.4 Custom Orders

Custom manufactured products cannot normally be cancelled after production approval unless agreed by Bioblend Solutions Ltd in writing.

SECTION 4 — International Sales Terms, Export Documentation, Incoterms® 2020, Shipping, Delivery Obligations, Customs Clearance, Import Responsibilities, Transfer of Risk, Retention of Title & Payment Terms

24. International Sales Terms

24.1 Scope

These International Sales Terms apply to all export transactions undertaken by Bioblend Solutions Ltd with customers located outside the Republic of Kenya. They apply to:

International distributors
Importers
Wholesalers
Retail chains
Beverage companies
Hospitality companies
OEM customers
Private label customers

24.2 International Business Approach

Bioblend Solutions Ltd is committed to supplying hygienic and sustainable straw solutions to global markets while maintaining:

Product quality
Commercial transparency
Ethical business practices
Export compliance
Customer satisfaction

24.3 International Sales Contract

Each international transaction shall be governed by:

Customer purchase order
Bioblend quotation
Order confirmation
Agreed Incoterms® 2020 rule
Payment terms
Technical specifications
These International Terms & Conditions of Sale

Where conflicts arise, the written sales contract shall prevail.

25. Export Documentation

25.1 Export Documents

Depending on destination requirements, Bioblend may provide relevant export documents including:

Commercial Invoice
Packing List
Certificate of Origin
Export Declaration Documents
Bill of Lading
Air Waybill
Shipping Documents
Product Specification Sheet
Quality Documents
Inspection Certificates where applicable

25.2 Customer Responsibility

The customer shall provide accurate information required for export documentation, including:

Importer details
Delivery address
Customs information
Regulatory requirements

Incorrect information provided by the customer may result in delays or additional costs.

25.3 Regulatory Documents

Where requested and available, Bioblend may support customers with documentation relating to:

Product specifications
Material information
Manufacturing details
Quality records

26. International Trade Terms – Incoterms® 2020

26.1 Application of Incoterms®

International shipments shall be governed by the agreed ICC Incoterms® 2020 rule stated in the quotation or sales agreement.

26.2 EXW – Ex Works

Under EXW: Bioblend’s responsibility is limited to making goods available at its facility. The buyer is responsible for:

Loading
Transportation
Export clearance
Freight
Insurance
Import clearance

26.3 FCA – Free Carrier

Under FCA: Bioblend delivers goods to the agreed carrier or location. The buyer assumes responsibility after delivery to the carrier.

26.4 FOB – Free On Board

Under FOB: Bioblend delivers goods onboard the vessel at the agreed port. The buyer assumes responsibility after loading.

26.5 CFR – Cost and Freight

Under CFR: Bioblend arranges and pays freight to the destination port. Risk transfers according to Incoterms® 2020 rules.

26.6 CIF – Cost, Insurance and Freight

Under CIF: Bioblend arranges freight and minimum cargo insurance coverage. Risk transfer remains governed by CIF Incoterms® 2020.

26.7 Other Incoterms®

Where commercially required, Bioblend may agree to CPT, CIP, DAP, or DDP subject to written agreement.

27. Shipping Policy

27.1 Shipping Arrangements

Shipping arrangements depend on:

Customer location
Order size
Transport availability
Agreed Incoterms®

Shipping may be conducted through:

Sea freight
Air freight
Road transport
Multimodal transport

27.2 Freight Forwarders

Bioblend may appoint freight forwarders, shipping agents or logistics providers. The customer agrees to cooperate with appointed logistics partners.

27.3 Shipping Information

Customers shall provide:

Correct consignee details
Import instructions
Required shipping documents
Destination requirements

28. Delivery Obligations

28.1 Delivery Commitment

Bioblend shall make reasonable efforts to deliver products according to agreed timelines. Delivery dates are estimates unless specifically guaranteed in writing.

28.2 Factors Affecting Delivery

Delivery timelines may be affected by:

Production schedules
Raw material availability
Port congestion
Shipping delays
Customs clearance
Government restrictions
Force majeure events

28.3 Partial Shipments

Bioblend may make partial deliveries where commercially reasonable. Partial delivery shall not constitute failure to perform the contract.

28.4 Delivery Confirmation

Delivery shall be confirmed through:

Shipping documents
Carrier records
Customer acknowledgement
Delivery confirmation

29. Customs Clearance

29.1 Export Clearance

Bioblend shall complete export procedures required in Kenya where applicable.

29.2 Import Clearance

Unless otherwise agreed under the selected Incoterm, the buyer is responsible for:

Import customs clearance
Import licences
Customs duties
VAT/GST
Regulatory approvals
Local compliance requirements

29.3 Customs Delays

Bioblend shall not be responsible for delays caused by:

Incorrect customer documentation
Import restrictions
Customs inspections
Regulatory approvals

30. Import Responsibilities

30.1 Buyer Obligations

The buyer shall ensure:

Products can legally enter the destination country.
Required import approvals are obtained.
Local regulations are satisfied.
Product requirements are communicated before order placement.

30.2 Destination Country Compliance

Customers are responsible for understanding:

Food-contact regulations
Packaging regulations
Environmental requirements
Labelling requirements
Recycling requirements in their own countries

30.3 Product Adaptation

Where a customer requires specific regulatory compliance, such requirements must be communicated before production.

31. Transfer of Risk

31.1 Risk Transfer Principle

Risk of loss or damage transfers according to the agreed Incoterms® 2020 rule.

31.2 Customer Responsibility After Risk Transfer

After risk transfer, the customer is responsible for:

Transportation risks
Storage conditions
Handling damage
Insurance requirements

31.3 Insurance

Insurance responsibility shall follow the agreed Incoterms® 2020 rule. Where insurance is not included, the customer is responsible for arranging appropriate coverage.

32. Retention of Title

32.1 Ownership of Goods

Ownership of goods remains with Bioblend Solutions Ltd until full payment has been received.

32.2 Customer Obligations Before Payment

Until ownership transfers, the customer shall:

Protect the goods
Store goods appropriately
Not unlawfully dispose of unpaid goods

32.3 Non-Payment

In case of non-payment, Bioblend reserves the right to:

Suspend further deliveries
Recover unpaid goods where legally permitted
Pursue outstanding payments

33. Payment Terms

33.1 Accepted Payment Methods

Bioblend may accept:

Bank transfer (TT)
Letter of Credit (LC)
Other approved payment methods

33.2 Advance Payment

For new customers or custom orders, Bioblend may require advance payment before production.

33.3 Credit Terms

Credit facilities may be offered only after:

Customer evaluation
Commercial approval
Credit assessment

33.4 Late Payment

Late payments may result in:

Suspension of supply
Cancellation of credit terms
Recovery charges where legally permitted

33.5 Bank Charges

Unless otherwise agreed:

The buyer bears receiving and sending bank charges.
Payments must be received in full according to invoice value.

33.6 Letters of Credit

Where payment is made through Letter of Credit:

Terms must be acceptable to Bioblend.
Documents must comply with LC requirements.
Bank charges shall be agreed before shipment.

SECTION 5 — Quality Assurance, Product Compliance, Food Contact Material Responsibility, Warranty, Inspection & Acceptance, Returns, Refunds, Replacement Policy & Customer Claims Procedure

34. Quality Assurance Policy

34.1 Quality Commitment

Bioblend Solutions Ltd is committed to manufacturing hygienic drinking straw products that meet agreed customer specifications and international business expectations. Quality is maintained through:

Controlled manufacturing processes
Raw material evaluation
Production monitoring
Finished product inspection
Packaging verification
Continuous improvement

34.2 Quality Management Approach

Bioblend applies quality control practices covering:

Incoming raw materials
Production parameters
Product dimensions
Visual inspection
Packaging checks
Final product release

34.3 Raw Material Control

Raw materials used in production may include:

Polypropylene (PP)
Polyethylene (PE)
PLA biodegradable materials
Approved packaging materials

Raw materials are selected based on:

Supplier quality
Technical suitability
Product requirements
Customer specifications

34.4 Production Quality Controls

Manufacturing controls may include monitoring of:

Material consistency
Extrusion parameters
Product dimensions
Colour consistency
Length accuracy
Wall thickness
Packaging quality
Hygiene conditions

34.5 Finished Product Inspection

Before dispatch, products may be inspected for:

Quantity accuracy
Packaging condition
Product appearance
Manufacturing defects
Customer-specific requirements

35. Product Compliance Policy

35.1 Compliance Commitment

Bioblend Solutions Ltd is committed to producing products responsibly and supporting customers with appropriate product information.

35.2 Customer Regulatory Responsibility

Because Bioblend supplies products worldwide, regulatory requirements may vary by country. The customer is responsible for confirming:

Import requirements
Local regulations
Food-contact requirements
Labelling requirements
Environmental requirements

before placing orders.

35.3 Product Information

Upon request, Bioblend may provide available technical information including:

Material specifications
Product dimensions
Manufacturing details
Packaging information
Product declarations where applicable

35.4 Changes in Regulations

International regulations may change. Customers are responsible for informing Bioblend of any specific regulatory requirements applicable to their market.

36. Food Contact Material Responsibility

36.1 Food Contact Applications

Bioblend drinking straws are manufactured for beverage consumption applications. Products are intended for contact with beverages under normal intended use conditions.

36.2 Material Selection

Materials used in production are selected based on:

Product application
Customer requirements
Manufacturing suitability
Applicable technical requirements

36.3 Customer Market Requirements

Customers supplying regulated markets must communicate required standards before ordering. Examples may include:

Food-contact declarations
Migration testing requirements
Packaging regulations
Sustainability requirements

36.4 Intended Use

Products must be used:

As designed
Under normal beverage service conditions
Within recommended storage conditions

Bioblend shall not be responsible for misuse or improper application.

37. Product Warranty Policy

37.1 Warranty Commitment

Bioblend Solutions Ltd warrants that products supplied shall:

Match agreed specifications
Be manufactured according to approved production standards
Be free from manufacturing defects at the time of dispatch

37.2 Warranty Period

Unless otherwise agreed in writing, customers must report quality issues within a reasonable period after delivery and before the products are consumed, distributed or modified.

37.3 Warranty Limitations

Warranty does not cover:

Improper storage
Incorrect handling
Damage during transportation after risk transfer
Misuse
Modification by customer
Normal manufacturing variation within agreed tolerance

37.4 Warranty Remedy

Where a valid warranty claim is accepted, Bioblend may provide:

Replacement goods
Credit note
Corrective action
Other commercially agreed solution

38. Inspection and Acceptance of Goods

38.1 Customer Inspection

Customers should inspect goods upon receipt. Inspection may include:

Quantity verification
Packaging inspection
Product appearance
Visible damage assessment

38.2 Reporting Issues

Customers must notify Bioblend promptly regarding:

Short shipments
Incorrect products
Visible damage
Manufacturing defects

38.3 Acceptance Period

Unless otherwise agreed, customers should report claims within 7 days of delivery for visible issues. Hidden defects must be reported within a reasonable time after discovery.

38.4 Failure to Inspect

Failure to inspect or report issues within the applicable period may be considered acceptance of goods.

39. Returns Policy

39.1 Return Approval Requirement

No goods may be returned without prior written approval from Bioblend Solutions Ltd.

39.2 Return Conditions

Returned products must:

Be unused
Remain in original packaging
Be properly identified
Include supporting documents

39.3 Non-Returnable Products

The following products may not be eligible for return:

Custom manufactured products
Printed packaging products
Private label products
Customer-specific designs

unless the issue is caused by Bioblend manufacturing error.

39.4 Return Transportation

Unless otherwise agreed, the customer is responsible for return transportation costs.

40. Refund Policy

40.1 Refund Eligibility

Refunds may be considered where:

Incorrect goods were supplied.
Products have confirmed manufacturing defects.
Bioblend accepts responsibility after investigation.

40.2 Refund Method

Approved refunds may be provided through:

Bank transfer
Credit note
Adjustment against future orders

40.3 Refund Timing

Approved refunds shall normally be processed within a commercially reasonable period after final approval.

41. Replacement Policy

41.1 Replacement of Defective Goods

Where a valid manufacturing defect is confirmed, Bioblend may:

Replace defective goods
Provide replacement quantities
Offer commercial settlement

41.2 Replacement Conditions

Replacement decisions may consider:

Nature of defect
Quantity affected
Customer storage conditions
Transportation conditions
Inspection reports

41.3 Customer Cooperation

Customers must provide:

Product details
Batch information where available
Photographs
Inspection reports
Samples if requested

to support the investigation.

42. Customer Claims Procedure

42.1 Claims Submission

Claims should include:

Customer name
Invoice number
Purchase order number
Product description
Quantity affected
Date received
Nature of complaint
Supporting evidence

42.2 Investigation Process

Bioblend may investigate claims through:

Document review
Production records
Quality records
Product inspection
Customer discussions

42.3 Claim Resolution

Bioblend will make reasonable efforts to resolve valid claims through:

Replacement
Credit adjustment
Corrective action
Technical clarification

42.4 Limitation of Claims

Bioblend shall not be responsible for claims arising from:

Improper storage
Incorrect handling
Unauthorised modifications
Customer misuse
Failure to follow product instructions

SECTION 6 — Environmental Policy, Sustainability Commitment, Anti-Bribery Policy, Anti-Corruption Policy, Export Control Compliance, Trade Sanctions Compliance, Confidentiality Policy & Force Majeure

43. Environmental Policy

43.1 Environmental Commitment

Bioblend Solutions Ltd recognises its responsibility to minimise environmental impact while manufacturing hygienic drinking straw solutions. The Company is committed to responsible manufacturing practices that support:

Environmental protection
Resource efficiency
Waste reduction
Sustainable product development
Responsible use of materials

43.2 Sustainable Manufacturing Practices

Bioblend continuously works towards improving environmental performance through:

Efficient use of raw materials
Reduction of production waste
Responsible energy consumption
Improved manufacturing efficiency
Recycling initiatives where practical
Sustainable packaging considerations

43.3 Responsible Material Selection

Bioblend manufactures products using materials selected according to application requirements, including:

Polypropylene (PP)
Polyethylene (PE)
PLA biodegradable materials

Material selection considers:

Product performance
Customer requirements
Manufacturing suitability
Environmental considerations

43.4 Waste Management

Bioblend aims to minimise manufacturing waste through:

Process optimisation
Material efficiency
Controlled production practices
Recycling or responsible disposal where possible

43.5 Customer Environmental Responsibility

Customers are responsible for:

Proper product disposal
Compliance with local waste regulations
Recycling practices applicable in their country

44. Sustainability Commitment

44.1 Sustainability Vision

Bioblend Solutions Ltd aims to provide hygienic drinking solutions while supporting global sustainability goals.

44.2 Sustainable Product Development

The Company supports development of products that consider:

Reduced environmental impact
Alternative material solutions
Customer sustainability objectives
Responsible manufacturing

44.3 PLA Biodegradable Products

Where PLA products are supplied, customers should understand that performance and disposal conditions depend on:

Local waste management systems
Industrial composting availability
Environmental conditions
Applicable regulations

44.4 Continuous Improvement

Bioblend commits to continuous improvement through:

Technology advancement
Process optimisation
Supplier evaluation
Customer feedback

45. Anti-Bribery Policy

45.1 Zero Tolerance Commitment

Bioblend Solutions Ltd maintains a strict policy against bribery and unethical business practices. The Company does not permit bribery, unlawful payments, improper benefits, or unethical influence in any business activity.

45.2 Employee Responsibilities

Employees and representatives must:

Conduct business honestly
Follow applicable laws
Avoid conflicts of interest
Report suspicious activities

45.3 Business Partners

Bioblend expects suppliers, distributors, agents and business partners to maintain ethical business practices.

45.4 Prohibited Conduct

No person acting on behalf of Bioblend may offer, promise, provide or accept:

Illegal payments
Improper commissions
Unauthorised gifts
Benefits intended to influence decisions

46. Anti-Corruption Policy

46.1 Ethical Business Commitment

Bioblend conducts business based on:

Integrity
Transparency
Fair competition
Professional conduct

46.2 Accurate Records

The Company maintains accurate business records relating to:

Sales
Purchases
Payments
Contracts
Financial transactions

46.3 Third-Party Compliance

Agents, distributors and representatives must not engage in corrupt practices while representing Bioblend.

46.4 Reporting Concerns

Any suspected unethical conduct should be reported to Bioblend management through official communication channels.

47. Export Control Compliance

47.1 International Trade Commitment

Bioblend Solutions Ltd conducts international business responsibly and complies with applicable export requirements.

47.2 Export Documentation Compliance

The Company maintains appropriate export documentation including:

Commercial invoices
Packing lists
Shipping documents
Certificates where required

47.3 Customer Responsibilities

Customers are responsible for ensuring:

Products may legally be imported into their country.
Required permits are obtained.
Local regulations are followed.

47.4 Restricted Uses

Customers shall not use Bioblend products for unlawful purposes or activities prohibited under applicable laws.

47.5 Export Information Accuracy

Customers must provide accurate information regarding:

Destination country
End user
Import requirements
Regulatory requirements

48. Trade Sanctions Compliance

48.1 Compliance Commitment

Bioblend Solutions Ltd seeks to comply with applicable international trade restrictions and sanctions requirements.

48.2 Restricted Transactions

Bioblend reserves the right to refuse transactions where:

Legal restrictions apply.
Sanctions compliance concerns exist.
Required information is unavailable.
Transaction risks cannot be reasonably managed.

48.3 Customer Responsibility

Customers must ensure that:

Products are not diverted illegally.
Transactions comply with applicable laws.
End-use information is accurate.

48.4 Right to Suspend Transactions

Bioblend may suspend or cancel transactions where compliance concerns arise.

49. Confidentiality Policy

49.1 Confidential Information

Confidential information may include:

Pricing information
Product specifications
Manufacturing processes
Customer information
Business strategies
Technical documents

49.2 Confidentiality Obligations

Both parties agree to:

Protect confidential information.
Use information only for agreed business purposes.
Prevent unauthorised disclosure.

49.3 Customer Confidentiality

Customer information including:

Purchase requirements
Private label designs
Product development details

shall be treated confidentially.

49.4 Disclosure Exceptions

Confidential information may be disclosed where:

Required by law.
Required by government authorities.
Approved in writing by the information owner.

50. Force Majeure Policy

50.1 Definition

Force Majeure means events beyond reasonable control that prevent or delay performance of contractual obligations.

50.2 Examples of Force Majeure Events

These may include:

Natural disasters
Floods
Fire
Earthquakes
War
Civil unrest
Government actions
Import/export restrictions
Port closures
Shipping disruptions
Pandemics
Energy shortages
Industrial disruptions
Supplier failures beyond reasonable control

50.3 Company Obligations

Where a Force Majeure event occurs, Bioblend shall:

Notify affected customers where reasonably possible.
Take reasonable steps to minimize delays.
Resume performance when conditions allow.

50.4 Customer Obligations

Customers affected by Force Majeure events shall:

Cooperate with reasonable solutions.
Provide necessary information.
Accept reasonable delivery adjustments.

50.5 Liability Exclusion

Bioblend shall not be liable for delays or failures caused by Force Majeure events.

50.6 Contract Continuation

Where possible, affected obligations shall resume after the Force Majeure event ends. If the event continues for an extended period, parties may discuss alternative arrangements.

SECTION 7 — Legal Protection Provisions, Limitation of Liability, Indemnification, Confidentiality Enforcement, Dispute Resolution, Arbitration, Governing Law, Amendments, Contact Information & Final Legal Clauses

51. Limitation of Liability

51.1 General Limitation

To the maximum extent permitted by applicable law, Bioblend Solutions Ltd shall not be liable for any indirect, incidental, special, consequential or economic losses arising from:

Use of the website
Delay in delivery
Loss of business opportunities
Loss of profits
Loss of contracts
Production interruption
Customer operational losses

51.2 Product Liability Limitation

Bioblend shall only be responsible for losses directly caused by:

Confirmed manufacturing defects
Failure to meet agreed specifications
Breach of written contractual obligations

where such responsibility is established.

51.3 Maximum Liability

Unless otherwise required by applicable law, the total liability of Bioblend Solutions Ltd arising from any transaction shall not exceed the value of the affected goods supplied under the relevant purchase order.

51.4 Excluded Circumstances

Bioblend shall not be liable for losses caused by:

Incorrect product use
Improper storage
Customer modification
Failure to follow product instructions
Damage after transfer of risk
Customer negligence
Third-party actions

51.5 Website Liability

Bioblend does not guarantee that:

The website will always be available.
Website information will always be error-free.
Website content will meet every customer’s specific requirement.

52. Indemnification

52.1 Customer Indemnity

The customer agrees to protect and indemnify Bioblend Solutions Ltd against claims, losses or expenses arising from:

Incorrect information provided by the customer.
Unlawful use of products.
Breach of customer obligations.
Violation of destination-country laws.

52.2 Customer Regulatory Responsibility

Customers importing Bioblend products are responsible for:

Import approvals
Local certifications
Regulatory compliance
Product registration where required
Taxes and duties

52.3 Third-Party Claims

Where a third-party claim arises due to customer actions, the customer shall cooperate with Bioblend in resolving the matter.

52.4 Intellectual Property Indemnity

For customer-provided designs, artwork, trademarks or private label materials, the customer confirms that it has the right to use such materials. The customer shall be responsible for claims arising from customer-owned intellectual property.

53. Confidentiality Enforcement

53.1 Protection of Confidential Information

Both Bioblend and customers acknowledge that confidential information has commercial value and must be protected.

53.2 Permitted Use

Confidential information may only be used for:

Evaluation of business opportunities
Product supply arrangements
Manufacturing cooperation
Commercial discussions

53.3 Unauthorised Disclosure

Unauthorised disclosure may cause significant commercial harm. The affected party may seek:

Legal remedies
Injunctions
Compensation
Other remedies available under applicable law

53.4 Duration of Confidentiality

Confidentiality obligations shall continue during the business relationship and for a reasonable period after termination unless otherwise agreed.

54. Dispute Resolution Policy

54.1 Commitment to Resolution

Bioblend Solutions Ltd aims to resolve disputes through professional communication and good-faith discussions.

54.2 Negotiation

Before commencing formal proceedings, parties should attempt to resolve disputes through:

Written notification
Management discussion
Commercial negotiation

54.3 Notice of Dispute

A party raising a dispute shall provide written notice including:

Nature of dispute
Relevant documents
Requested resolution

54.4 Business Resolution Period

Parties shall make reasonable efforts to resolve disputes within a mutually agreed period.

55. Arbitration Policy

55.1 Arbitration Agreement

Where disputes cannot be resolved through negotiation, parties may agree to refer the matter to arbitration.

55.2 Arbitration Location

Unless otherwise agreed, arbitration may be conducted in the Republic of Kenya.

55.3 Arbitration Rules

The parties may agree to arbitration under recognised arbitration rules applicable in Kenya.

55.4 Arbitration Language

Unless otherwise agreed, the arbitration language shall be English.

55.5 Arbitration Decision

The arbitration decision shall be final and binding on the parties, subject to applicable law.

56. Governing Law

56.1 Applicable Law

These Website Policies and International Terms & Conditions of Sale shall be governed by and interpreted according to the laws of the Republic of Kenya.

56.2 International Transactions

For international sales:

Kenyan law shall apply unless otherwise agreed.
Incoterms® 2020 shall apply where referenced.

56.3 Jurisdiction

International trade practices may be considered when interpreting commercial transactions. Subject to arbitration provisions, disputes shall fall under the jurisdiction of competent courts in Kenya.

57. Amendments and Updates

57.1 Right to Modify

Bioblend Solutions Ltd reserves the right to update:

Website policies
Commercial terms
Privacy policies
Export procedures

from time to time.

57.2 Notification

Updated versions may be published through:

Company website
Customer communication
Updated commercial documents

57.3 Continued Use

Continued use of the website or continuation of business relationships after updates indicates acceptance of revised terms where legally applicable.

58. Severability

If any provision of this document is found invalid or unenforceable:

The remaining provisions shall continue to apply.
The invalid provision shall be modified to the minimum extent required.

59. Entire Agreement

These policies, together with:

Quotations
Purchase orders
Sales contracts
Technical agreements
Confidentiality agreements

represent the complete understanding between Bioblend and its customers regarding the applicable transaction.

60. Waiver

Failure by Bioblend to enforce any provision shall not constitute a waiver of future enforcement rights.

61. Assignment

Customers may not transfer contractual rights or obligations without prior written approval from Bioblend Solutions Ltd. Bioblend may assign rights or obligations as part of:

Business restructuring
Corporate transactions
Legal requirements

62. Contact Information

BIOBLEND SOLUTIONS LTD

Registered Office / Manufacturing Facility Six Fold Business Park, Godown No. 06, Juja Farm Road Kiambu County, Republic of Kenya

Website: www.bioblendsolutions.com Email: [email protected] Business Area: Manufacturing and International Supply of Hygienic Drinking Straw Solutions

63. Final Legal Statement

Bioblend Solutions Ltd is committed to conducting business responsibly, ethically and professionally. These Global Website Legal Policies and International Terms & Conditions of Sale establish the framework for transparent relationships with customers, distributors, suppliers and business partners worldwide.

The Company remains committed to:

Product quality
Customer satisfaction
Ethical business conduct
Environmental responsibility
International trade compliance
Continuous improvement